Best Practices Expo

The Expo was held April 14, 2005 at Binghamton University. Thirty-eight booths were displayed and over 365 BU colleagues and students attended the event. For additional information please go to http://ceo.binghamton.edu/cqexpo.

 

 

Center for Quality

Vision | Mission | Values | Goals

Vision Statement

The Center for Quality will create a continuous improvement culture that permeates through all levels and areas of Binghamton University. The Center will also assist other constituents who desire the same.

Mission Statement

The Center for Quality advances, uses and believes in the tenets of continuous improvement and is committed to combining training and experiences to help, not direct, the campus community to advance effective organizational practices. Through any endeavor, no matter how small, we strive to foster an environment that will enhance empowerment, communication and partnerships.

Values Statement

• Challenge

• Change

• Diverse

• Empowerment

• Going Above and Beyond

• Integrity

• "Look in the Mirror"

• Personal/Professional Development

• Professionalism

• Work/Life Balance

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Goals and Objectives

I. Maintain involvement with teams (7-10 per year)

a) Utilize cadre of facilitators.
b) Active follow-up with people/offices who might want to use a team
c) Plan-do-check-act "where are they now".
d) Maintain public awareness of teams through web, Quality Corners, Newsletter, Press & Sun-Bulletin and Kudos. Offer services when "out there" talking to people.
e) Institute regular meetings with VP's/quarterly report.

II. Maintain involvement to conduct retreats (10/year) / workshops (4/year) / classroom presentations (4/year)

a) Utilize cadre of facilitators.
b) Active follow-up with people who want retreats, workshops or classroom presentations.
c) Maintain public awareness of retreats/workshops/classroom presentations through web, quality corners etc./offer services when "out there" talking to people.

III. Develop a marketing plan - plan for systemic change and awareness in the University

a) Create ways to have more contact with President and Senior Staff.
b) Create partnerships (external and internal).
c) Necessities (maintain involvement with NCCI and travel and training or professional development and conferences (off-campus).
d) Improve publicity.

IV. Continue to offer our workshops/training

a) Utilize cadre of facilitators/other experts.
b) Review process for determination of workshops.
c) Maintain public awareness of workshops through web, Quality Corner articles, Newsletter, Press & Sun Bulletin, Kudos, etc.
d) Investigate the use of videotape workshops for "refreshers"/training tool for staff.
e) Facilitator training/development.

V. Create a strong sense of team within the Center by remaining open and honest in communications

a) Continue "team decision" strategy.
b) Continue living and assessing the values we developed together.
c) Repeat climate survey on scheduled timetable.
d) Continue Excellence in Higher Education (EHE) process.

VI. Recognize people for what they do

a) Recognition luncheon/event.
b) Publicity/marketing plan through Quality Corners, Press & Sun-Bulletin and website.
c) Letters from sponsors.
d) Center "thank yous" (written or verbal).
e) Treats - Center can order food/snacks for teams (also includes candy/TicTacs).

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