What we're doing

The Center for Quality offers a variety of services to bring people together to enhance performance measurement, leadership development, planning, and assessment. Serving as neutral guides we allow you to focus attention on content and to be a full participant in a collaborative decision-making process.

We can assist you with:

• Strategic planning, short and long-range
  
• Identifying annual goals and action plans
  
• Designing and implementing projects
  
• Improving work processes
  
• Identifying and prioritizing expected student outcomes
  
• Creating data collection systems to determine instructional or service needs
  
• "Show" analysis-the way an office greets its visitors-including layout, signage and office appearance.
  
• Improving the effectiveness/productivity of meetings
  
• Planning a retreat for your office or division
  
• Identifying root causes of persistent problems
  
• Considering alternative organizational structures
  
• Developing collaborative team environments
  
• Classroom presentations
  
• Assessing strengths and areas of improvements

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What we're currently doing:

Break Housing Team -
Determine what Binghamton University should do for break housing.
The team needs to look at:

• What halls should be used?
  
• What staffing model or configuration do we need?
  
• What are the budget implications?
  
• Determine real need vs. those students simply claiming the need to gain priority forgetting into a particular residence hall.
  
• How should it be funded? (Everyone pay? Everyone in building pay? Users pay?)
  
• Determine cost (fixed cost vs. per diem).
  
• Other pertinent issues identified by the team.
  

Building Access Team –
The charge to the team is to:

• Develop approval and authorization process (es) as well as mode of access to university buildings to address security of students, faculty/staff and property.
  
• Identify what areas of the university are public areas and define parameters of public access (including hours of access).
  
• Provide information on how the university is currently controlling building and room access.
  
• Provide detail of handling vendor access, access to research labs, classrooms, storage areas, offices, security of art, and library collections etc.
  
• Determine implications and cost analysis of the new process and mode of access.
  
• Provide timeliness for implementation.
  
• Incorporate process and policy into a management procedure. Include in the management procedure the distribution/control of keys as well as authorization for key card access, or whatever mode of access is determined to be most appropriate.

Charge back Team –
Prepare a comprehensive list of all current internal and external charge backs (State, Research Foundation, and Binghamton Foundation). Recommend a process/policy/procedure for charge backs, including their establishment, which recognizes state, federal, and local campus regulations and guidelines.

Crime Victims Assistance Center (CVAC); Goal #3 Team -

• Define the role of the Board of Directors and annually assess effectiveness in meeting the mission and needs of the agency.
  
• Redefine, through a committee of staff and board members, the composition, expertise, expectations and roles required on the board to assist CVAC in meeting its goals.

Disability Team –

• Assess the status of physical and programmatic environments for integrated effective accessibility by persons with disabilities.
  
• Develop policy recommendations
  
• Develop functional protocols for compliance across divisions, programs and services.
  
• Develop a University Strategic Plan for access and inclusion by individuals with disabilities, with timeliness for meeting goals and objectives.
  
• Ensure ongoing compliance with University access plan, laws and statutes.
  

Division of Student Affairs Strategic Planning Team –
The team is to develop a web-based template to be used division wide for goals and objectives. The strategic planning methods template should provide standard forms and language; yet allow for each office’s individual needs.

Environmental Health and Safety (EH&S) –
Prepare a strategic plan for EH&S.

Employee Assistance Program (EAP) –
To protect and guarantee the integrity of the EAP in light of our growing campus community by preparing a strategic plan.

Memorial Courtyard Team (Phase I) –
Develop a detailed plan, including estimated costs, to create a Memorial Garden. Incorporate a special memorial for alumni who lost their lives in the September 11 tragedy and provide ways for alumni, faculty, staff and students to be memorialized by their family/friends in the future.

Memorial Courtyard Team (Phase II) –
To ensure the progression of interest and implementation of all phases of renovation for the memorial courtyard.

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