Resources

The Center for Quality Library, housed in the Center's office, includes books, videotapes, conference material and articles that will help you learn more about continuous improvement for a more effective workplace.

As a charter member of the National Consortium for Continuous Improvement in Higher Education (NCCI), we have resources available from other NCCI members.

We invite you to browse and borrow, Please call us at 607-777-6588 to arrange a time that is convenient for you.

The Quality Library, housed in our office, includes books and articles that will help you learn more about these and other tools and processes designed for Quality Improvement. You are welcome to read them in our library area or borrow them. Please call us at 607-777-6588 to arrange a time that is convenient for you.

Books  Articles Periodicals

Staff members from the Center For Quality periodically attend seminars on the quality initiative. Information received from these seminars is available for review. 

Seminar Information

Books:

  • A Practioner's Handbook for Instituional Effectiveness and Student Outcomes Assessment Implementation
  • A Survival Guide to The Stress of Organizational Change
  • Advanced Team Facilitation
  • Assessing Student Learning and Development
  • Be Our Guest- Perfecting The Art of Customer Service
  • Benchmarking in Higher Education - Adapting Best Practices to Improve Quality
  • Billibonk and the Thorn Patch
  • CQI 101: A First Reader for Higher Education
  • Coaching for Commitment
  • Commit to Quality 
  • Continuous Quality Improvement in Higher Education
  • Crucial Conversations
  • Decision Making for Leaders
  • Designing and Conducting Survey Research: A Comprehensive Guide
  • Deep Change
  • Destination Profit
  • Emotional Intelligence
  • Excellence in Higher Education - A Baldrige-Based Guide to Organizational Assessment, Improvement, and Leadership
  • Excellence in Higher Education, Workbook and Scoring Instructions
  • Facilitating with Ease!
  • Facilitation Skills Training
  • First, Break All the Rules
  • Flight of the Buffalo 
  • Fourth Generation Management
  • Good Practice in Student Affairs - Principles to Foster Student Learning
  • Good to Great - Why Some Companies Make the Leap...and Others Don't
  • Guide to Effective Communication
  • Honoring the Trust
  • In Action: Conducting Needs Assessment
  • In Action: Measuring Return on Investment
  • Info-Line: "Appreciative Inquiry", "Build Credibility for the Training Function", "Building an Internship Program", "Course Design and Development", "Conducting a Mini Needs Assessment", "Create a Management Development Program", "Create Effective Workshops", "Developing Job-Specific Learning Programs", "Enhance the Transfer of Training", "Fun in the Workplace", "Getting the Most from Seminars and Conferences", "Group Decision Making", "Group Process Tools", "How to Develop a Vision", "How to Develop a Vision", "How to Facilitate", "How to Resolve Conflict", "How to Write A Marketing Plan", "Ice Breakers", "Identify Core Compentencies for Job Success", "Instructional Objective", "Leadership Development", "Managing the Strategic Planning Process", "Measuring Affective and Behavioral Change", "More Productive Meetings", "Organizational Development", "Scenario Planning", "Simple, Effective Online Training", "Strategic Needs Analysis"
  • In Search of Excellence
  • Institutional Effectivenesss and Outcomes Assessment Implementation on Campus: A Practioner's Handbook
  • Leadership and Self-Deception; Getting Out of the Box
  • Make Training Evaluation Work
  • Making Teamwork Work - How to Be An Effective Team Member (2 Cassettes)
  • Measuring Performance - Using the New Metrics to Deploy Strategy and Improve Performance
  • Mining Group Gold 
  • Modern Approaches to Understanding and Managing Organizations
  • Now, Discover Your Strengths
  • Organizational Culture and Leadership
  • Powerful Communications Skills: How to Communicate with Confidence, CLarity and Credibility
  • Process Improvement in Higher Education
  • Pursuing Excellence in Higher Education
  • Quality In Education
  • Quality In Higher Education
  • Quality Without Tears
  • Reframing Organizational Culture
  • Re-Imagine
  • Reinventing the Corporation
  • Return on Investment
  • Return on Investment (ROI) Basics
  • ROI at Work
  • Root Cause Analysis
  • Seven Secrets of Inspired Leaders
  • Strategic Planning in Higher Education - A Guide for Leaders
  • Student-Outcomes Questionnaires: An Implementation Handbook
  • Teaching the Elephant to Dance 
  • Team Decision-Making Techniques
  • Team Launch! Strategies for New Team Start-Ups
  • Teams In Education
  • Teamwork & Teamplay
  • The Agenda: What Every Business Must Do to Dominate the Decade
  • The Beginners Guide to TQM 
  • The Big Book of Icebreakers
  • The Big Book of Team Building Games
  • The Book on Brainstorming - How to Spark Innovation and Creativity in Your Life and Business
  • The Consultant's Scorecard
  • The Cultures of Work Organizations
  • The Deming Management Method
  • The Dynamics of Planned Change
  • The Five Pillars of TQM 
  • The Idea Edge - Transforming Creative Thought Into Organizational Excellence
  • The Memory Jogger - a pocket guide of Tools for Continuous Improvement and Effective Planning 
  • The Memory Jogger for Education 
  • The Memory Jogger Plus+
  • The Practice of Management
  • The Problem Solving Memory Jogger - Seven Steps to Improved Processes
  • The Root Cause Analysis Handbook
  • The Strategic Attitude - Integrating Strategic Planning into Daily University Worklife
  • The Team Handbook - How To Use Teams To Improve Quality
  • The Team Memory Jogger - a pocket guide for Team Members
  • The Total Quality Corporation
  • The Wisdom of Crowds
  • The World is Flat
  • Total Quality Improvement Guide for Institutions of Higher Education
  • Total Quality in Higher Education
  • Training Managers to Train
  • Voice of the Customer
  • What Leaders Need to Know and Do: A Leadership Competencies Scorecard
  • You Just Don't Understand - Women and Men in Conversation
  • 212 the Extra Degree

 

Periodicals:
  • Business Officer
  • FastCompany
  • Journal of Innovative Management
  • The Chronicle of Higher Education
  • T+D (Training and Development Magazine)
  • training
Articles:
  • Best Practices in CQI
  • Business Process Reengineering & Innovation
  • Effective Practices - National Council For Continuous Improvement
  • How To Make Reengineering Really Work
  • Understanding Reengineering
  • What Happened to CQI?

DVD's:

  • When the Coach is You!

Other Information Is Available From: 

  • Disney University Professional Development Programs - The Disney Approach to Quality Service 
  • IBM Reengineering Seminar
  • Leading For Continuous Improvement - Penn State
  • The Villanova Quality Improvement Initiative

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this page was last updated on 2/29/08