Team projects the Center For Quality have worked with include:

Academic "A" Lobby Team - This team examined the lobby areas outside of Undergraduate Admissions and School of Management and made recommendations on ways to improve the appearance and make it easier for visitors to locate the two offices.

Access for Students with Disabilities Level of Service Team - This team reviewed to what extent the University is legally bound to provide services, and then recommended to Senior Staff guidelines and limits on level of services to be provided to students with disabilities.

Admission 800 Number Team - This team examined the pros and cons of installing an 800 number in Undergraduate Admissions. 

Admissions Calendar Team- This team created a comprehensive calendar of publications and letters that will be mailed to inquiring students. A calendar will be developed for each year of high school. 

Admissions  Phone Team - This team examined where the best location of answering the primary office line should be.

Admissions Travel Team - The team examined the current method the office used for tracking travel assignments.  Recommendations were made to help clarify the current process including additional follow-up procedures, a newly designed reporting form and a uniform travel itinerary form.

 Advanced Placement (AP) Team- This team examined the current process for awarding AP credit and recommended changes that will make the process more formalized for the offices involved as well as communicate to the students in a more efficient manner. 

Alcohol and Substance Abuse Education and Advisory Committee Freshmen Team - This team identified the wants and needs of freshmen and then recommended programs and initiatives that would target freshmen reaching the goal of the Committee. 

Alcohol and Substance Abuse Education and Advisory Committee Umbrella Team - This team determined whether creating an umbrella approach with appropriate name and logo would improve awareness and knowledge of the Committee's services and programs to the campus community. 

Alumni Office Team - The team examined and improved their office reporting and physical structure, and their office workflow. 

Audio-Visual Team- This team examined the current areas of Audio Visual services to the campus and created a general inventory of equipment.

Audiovisual Support for Special Events Team - This team to an in depth look at issues concerning special events that are held at the University.

Audit Team - This cross-divisional team examined and recommended improvements the process by which students register for a course on an audit basis.

B-Card Team - This team was charged with examining the value of the University utilizing a multi-year identification card that allows the owner access to all services currently provided through the use of the ID card and the Housing Proximity card. The team provided sponsors with the cost benefit and implications analysis for all options that were available, including remaining with the staus quo.

Best Practices in Student Affairs (Facilitator Internship) Team - This was a partnership between the School of Education and Human Development (SEHD) and the Center for Quality to provide internships for graduate students. The interns were trained in continuous improvement philosophy and methods, and then facilitated students teams in the Best Practices in Student Affairs class.

Biology Graduate Committee Team -The objective for this team was to review the strengths and weaknesses as related to the graduate programs and to develop action plans to improve those areas identified as lacking.

Break Housing Team - This cross-divisional team identified additional on-campus housing options for those students needing to remain on campus during school breaks. The recommendations included pricing structure, staffing model and priority of residence halls to use.

BU Alumni Email Team - Team members reviewed which departments communicate with alumni via email and the process that they went through in sending broadcast email messages to segments of the alumni population. Current procedures and policies were reviewed as well as statistics on alumni usage of email and other communication methods. The effort of this team launched a series of retreats to create a comprehensive alumni communication plan.

BU Community Presence Team - This team recommended that the University establish a facility in the city of Binghamton to extend delivery of services and respond to the social needs of students. Potential locations and services were identified.

Building Access Team -Based on security concerns in the wake of September 11, this team recommended changes in the approval and authorization process for access to campus buildings. They documented a process that can be used to provide a safe and secure environment for faculty, staff, students and visitors.

Campus Pre-School and Early Childhood Center Assistant Director Search Team/ Campus Pre-School and Early Childhood Center Director Search Team - These two teams were charged with interviweing and selecting cadidates to fill the two positions within the organization.

Campus Pre-School and Early Childhood Center Communication Team -The team examined communication between selected groups within the school and made recommendations on how to improve and strengthen oral and written communication.

Campus Preschool and Early Childhood CQI Framework Team - This team examined and recommended a framework for using Continuous Quality Improvement (CQI) considering the specific role of the Board, administration, teachers and support staff.

Campus Preschool Team - The team developed a plan to improve communication, teamwork, and interpersonal relationships among the teachers, administration and board. 

Career Development Center Crimson Team - This team prepared for all aspects of the implementation of a new software system, including staff training, hardware installation, student materials, employer information and staff assignments.

Career Development Center Programming Team-  The team reviewed existing programming, collected data utilizing various CQI tools, and made recommendations on those activities that should be eliminated, modified, continued or replaced.

Chargeback Team - Through extensive benchmarking and review of campus policies, and governmental regulations this team was able to develop a comprehensive policy and procedure for developing and approving campus chargebacks.

Coffeehouse Team - This team determined where and when a coffeehouse would be opened and how it will be managed.

Computer Center Team - This team reviewed the sign-in/sign-out process for changing of writing programs and developed a much more efficient process. 

Computer Services Team - This team developed a detailed process flow for Computer Services and Educational Communication. 

Computing and Educational Technology Documentation Team - This team reviewed and recommended improvements in the current procedures for developing such documents as pamphlets, tip sheets, messages, booklets and Computing Services web pages.

Decker School of Nursing Celebration Team - The charge to this team was to develop and implement events to celebrate the school's 35th anniversary.

Disability Access and Inclusion Team - This team developed a University Strategic Plan for access and inclusion by individuals with disabilities that includes policy recommendations and protocols for compliance.

Division of Student Affairs Stregic Plan Team - This team developed a strategic plan for the division that supports the University's strategic plan and takes into account the offices within the division.

Dorm Damage Process Team - This team processed mapped the process of when damage occurs in the residential halls and is billable. They also reviewed the Dorm Damage Policy and definitions.

Educational Communications Team - In an effort to improve communications and training of students, the team created an Audio Visual Manual which includes locations and contents of storage areas and how to operate/setup equipment.

Educational Opportunity Program (EOP) Team - This team examined the current process for applying for admissions as an EOP freshman and recommended changes that will make the process more efficient, understandable and streamlined.

Educational Opportunity Program (EOP) Summer Program Task Assessment Team - This team identified, reviewed and made recommendations to the academic component of the EOP summer program.

Educational Opportunity Program (EOP) Summer Program Team - This team was charged with evaluating the current academic component of the EOP Summer Program. Recommendations were made to six specific areas of the program.

Educational Talent Search Program Team - This office team worked to improve the various processes within the office including more uniform communication to high schools, evaluating which schools to serve and an office timeline for reports.

Environmental Health and Safety Strategic Plan Team - The team reviewed the office mission and vison statements, and created a new strategic plan. They continue to do quarterly reviews and updates.

Global Academic Publishing Team - This team made recommendations to maximize the reliability, productivity and learning experience of student interns and employees at Global Academic Publishing.

Harpur Dean's Office Team- The team examined ways to improve the appearance of the office reception and secretarial office space. 

Hazing Committee - This committee requested facilitaion in order to analyze the information in a group of consultant reports and then create a list of prioritzed recommendations and a final report.

Health Insurance Team - The team looked into the process and administration of University sponsored health insurance plans for all students - graduate, undergraduate, domestic and foreign.

Health Service Team - The team will work on strategic planning including the development of a mission statement, values statement and action plan to address identified and prioritized concerns within the department.

Health Service Staff Stuff Team - This team was a result of a departmental retreat. The team was charged with taking six topics that were identified by the department and devolping some approaches towards possible solutions which could be brought to the larger staff for discussion and possible implementation.

Housing/Admissions Team - This cross-divisional team examined the implications of housing students on campus and whether our current policies need to be revised, in regard to who is housed and for how long.

Housing Assignment Team - This team created a process map of the existing assignment process for Residential Life and documented its policies. This was done to achieve a broader understanding of the process through knowledge exchange, make well informed decisions in the future and disseminate this information throughout Residential Life.

HR Design Team - This team looked at how the current Oracle HR process is operating - from the departmental level to the HR master and finally to HR central.

Information Commons Task Force Team - This team was a collaborative effort between University Libraries and Computing Services to create an information commons. The team identified funcitons and services as well as established policies and procedures for the area.

Internal Admissions Team - This cross-divisional team reviewed and recommended improvements to the current process for handling intra-university transfers, readmits and double degree candidates.

International Student and Scholar Services - Using the office's newly revised mission and goals, the ISSS Team evaluated and prioritized existing programs and core services.

International Student and Scholar Services Strategic Planning Team - This ongoing office team has evaluated and prioritized existing programs, services and processes, and reviewed and revised their mission and goals.

International Student Festival Team - This team was created to ensure adequate staffing and planning for implementation of the festival, ensure participant safety, ensure balanced workload and to develop a cadre of trained Festaival Friends (volunteers) to assist Event Coordinators.

International Team I - The team examined the process and methods used to international students, determined the effectiveness of these practices and made recommendations to improve communications and enhance the yield of international students.

International Team II - This team reviewed and made recommendations to improve the written communications used by Undergraduate Admissions, Graduate Admissions and International Student and Scholar Services for international students.

Inquiry Card Team - The team developed a new inquiry card and process mapped the inquiry process for potential applicants. 

Judicial Affairs Team - The team created ways to improve the quality and management of the work being done by their office assistants. 

Library Allocation Resources Team - This team identified stakeholders and parameters for the resource allocation process. They also created a list of principles/philosophies to guide them for the future.

Mediation Services for On-Campus Students Team - This team created a process through the Office of the University Ombudsman, Residential Life and Judicial Affairs that provides for mediation services for on-campus students that can now be an alternative to the judicial process.

Memorial Courtyard Team I and II - This team was created in response to the attacks of 9/11. Their charge was to incorporate a special memorial for alumni who lost their lives in this tradegy and provide ways for alumni, faculty, staff and students to be memorialized in the future.

Newsletter Team - The team developed a common newsletter design and format that each school will utilize while still allowing for the uniqueness of each school.  A timeline was also developed for the schools and publications to follow.

Off-Campus Housing Team - This team examined such areas as should we own or manage off campus housing, what can we do to encourage off campus development and what, if any, guarantee of occupancy should the University consider.

Opening Day Team - After extensive data collection this team recommended that no changes be made to the date the University opens the residence halls for the Fall term and outlined the problems and costs that would occur if changes were to be implemented.

Orientation Team I, II, III- The team looked at summer orientation programs that are held for the entering fall class.  The first area the team looked at was registration for classes.  The team recommended a change to real time registration so students leave orientation knowing their actual schedule. The team reviewed and revised the number of sessions offered and the timing of the sessions.

Orientation Team IV - The team was charged with completing an overall review of the Orientation process and benchmarking against peer institutions.

Out-of-State Application Team - This team designed an integrated application for use by out-of-state students applying to undergraduate programs. 

Pharm Team - Team members reviewed options and implications for dispensing medication to students. They mapped the current process, benchmarked with other instutions, and collected data on cost of dispensing models. They consulted with the risk/compliance officer before proposing the implications of the different models to the team sponsor.

Photo Archive Team - This team researched and made recommendations for creating a customer friendly archive and retrieving system for University photos.  The creation of a web-based searchable digital archive has been recommended.

Physical Facilities Scheduling Team - The team developed a scheduling process for the work to be done by the Physical Facilities Department. 

Physical Facilities Work Order Process Team- The team established a customer oriented and accountable system for managing the Physical Facilities Department resources including the expenditure of materials and labor. 

Programming Team - This team developed the initial framework necessary to establish  the program of providing students with on campus weekend programming until 3 AM.

Publications Credit Team - The Publications Credit Team developed consistent standards for a staff box in the various University publications.

Psychology Department Animal Care, Office Staff and Shop Staff Teams - Each team evaluated the services provided by their area to the department and proposed ways in which the work can be completed in a more timely, efficient and user-friendly manner.

Psychology Department Structure and Function Team - This team reviewed the department's current policies and structure and recommended changes in the policies and administrative structure that will better serve all who are affected by them.

Psychology Department Junior Faculty Team - This team was asked to recommend policies and initiatives that will assist junior faculty in their efforts to establish themselves as productive scholars and researchers, talented teachers and contributing members of the Psychology Department.

Psychology Mission Team - This team developed long term goals for the department as a whole.  The team evaluated the strengths and weaknesses of the area and provided guidance for long term department planning.

Readmit Team - The team reviewed the University's policy for degree seeking undergraduates and recommended that no changes be made.

Reception Area Team - This team developed a plan for the new reception area in Academic I for Undergraduate Admissions.

Residence Hall Damage Team - This team developed a proposal for a revised and improved damage system. 

Registration Implementation Team - This team was involved in all aspects of changing to real time registration for students including computer changes and updates, rewriting of various communications pieces and a new manual to assist staff with the registration of students.

Residential Life Housing Assignment Process Map Team - This team will process map the existing assignment processes for residential life and document the policies so that all will have a better understanding of the process.

Residential Life Support Staff Team - The team developed a new billing process and forms for the Residence Hall Damage System. 

Sanctioning Team - The team reviewed guidelines for judicial sanctions to impose when students don't follow the Rules of Student Conduct. Typical behaviors were identified and appropriate sanctions were recommended to ensure that the sanctions were appropriate to the severity of the behavior and matched the University's philosophy.

Sanctioning Process Team - This team examined the current sanctioning guidelines and process and made recommendations to make the process more effective.  They also examined the value of the "clean slate" policy".

Services for Students with Disabilities Team I, II, III - This ongoing office team has looked at numerous processes including Academic Accommodation Authorizations, Note Taker Services, Alternate Text Materials and Accessible Desks.

Services for Students with Disabilities Strategic Planning Team - This team reviewed the office mission and vision statements, and developed their office goals, objectives and methods.

Student Affairs Strategic Plan Team - Computer Center and Student Affairs staff worked together to develop a web-based template for entering, tracking, and reporting on goals and objectives. Using a standardized format and embedded Help screens, the template is designed to allow for division-wide use as a strategic planning tool.

Student Wing Team - This cross-divisional team collected data and reviewed their customer service during the target time of the week before and the week after classes begin. 

Systems Science/Industrial Engineering Graduate Program Team - This team looked at the marketing plan for the graduate program as well as the publications. 

Task Force On Student Association (SA) Evaluation and Improvement - This team  recommended ways to increase awareness and peak student interest by highlighting and promoting the positive things the SA does.

Team Ergo - The team was charged with developing a campus strategy to assist and educate the university community about the various ways they can improve the ergonomics of their computer workstations.

Telecommunications Call Center Process Team - The team will document the process of the Call Center/Client relationship. They will create a job description for the mentor position.

Transportation Team - The team recommended the increase of weekend University bus service until 4 AM to provide consistent, safe transportation for students.

Travel Process Team - This team reviwed the entire process, procedures, forms and instructions associated with the travel process.

Undergraduate Admissions Communications Team - This team reviewed the use of phone data and how that data can be used to improve office processes. They also reviewed inquiry and the inquiry process. 

University Bulletin Team - This team developed a set of schemnas to standardize the format of the University Bulletin which will then be used by Computing Services to develop an XML version of the Univesrity Bulletin. Team members consulted with other members of their own offices/schools/programs and other offices/schools/programs not represesnted on the team for input on sections of the Bulletin that may affect them.

The University Marketing Team - The team studied the process for initiating and producing a publication. 

Volunteer Program Management Effort - This effort identified and assessed all services provide in this role. Data collected will be used to create a personal strategic plan.

Watson Undergraduate Student Services Team - Challenged by an awkward office space, this team evaluated and established work distribution processes and methods of communication.

The Web Team - This team  reviewed the Undergraduate Admissions web pages and how they relate to other campus web sites to make the pages accessible to high school students, their parents and counselors. 

The Yield Enhancement Team - The team examined ways to improve University communications with admitted students as a means of increasing the number of admitted students who enroll here.